Is digital transformation equally attractive to all manufacturers?: contextualizing the operational and customer benefits of smart manufacturing

Vista sencilla de ítem
dc.contributor.authorOpazo Basáez, Marco
dc.contributor.authorVendrell Herrero, Ferrán
dc.contributor.authorBustinza Sánchez, Óscar Fernando
dc.contributor.authorVaillant, Yancy
dc.contributor.authorMarić, Josip
dc.date.accessioned2025-09-15T16:06:29Z
dc.date.available2025-09-15T16:06:29Z
dc.date.issued2023-01-06
dc.date.updated2025-09-15T16:06:29Z
dc.description.abstractPurpose: The implementation of Smart Manufacturing (SM) is deemed a key enabler in the enhancement of manufacturing competitiveness and performance. Nevertheless, SM's repercussion on consumer perceptions and the contextualization of SM's performance-enhancement effects remain undetermined and have yet to be clarified. This study analyzes the effect of SM on operational and customer performance. Moreover, this study explores how these relationships change depending on a firm's geography of production (i.e. national/local vs transnational operations) and the relational arrangement adopted (i.e. service-oriented vs transaction-oriented manufacturers). Design/methodology/approach: This research surveys 351 Spanish manufacturing firms operating in an SM environment. The theoretical framework comprises a Multiple-Indicators Multiple-Causes (MIMIC) model and is tested using a Generalized Structural Equations Model. Findings: The results obtained substantiate the positive effect of SM implementation on both of the performance measures analyzed (i.e. operational and customer focused). Moreover, the study reveals that while geography of production moderates the effect on a firm's operational performance, relational arrangement also does so in terms of customer performance. Originality/value: This research clearly differentiates the benefits of SM depending on business context. In this regard, transnational production firms tend to gain in operational performance while service-oriented manufacturers gain in customer performance.en
dc.description.sponsorshipEsta investigación ha sido financiada por los Gobiernos de España y Andalucía (Proyecto de Investigación A-SEJ-196-UGR20)es
dc.identifier.citationOpazo-Basáez, M., Vendrell-Herrero, F., Bustinza, O. F., Vaillant, Y., & Marić, J. (2023). Is digital transformation equally attractive to all manufacturers?: contextualizing the operational and customer benefits of smart manufacturing. International Journal of Physical Distribution and Logistics Management, 53(4), 489-511. https://doi.org/10.1108/IJPDLM-12-2021-0538
dc.identifier.doi10.1108/IJPDLM-12-2021-0538
dc.identifier.issn0960-0035
dc.identifier.urihttps://hdl.handle.net/20.500.14454/3624
dc.language.isoeng
dc.publisherEmerald Publishing
dc.subject.otherBusiness performance
dc.subject.otherDigital transformation
dc.subject.otherRelational arrangement
dc.subject.otherServitization
dc.subject.otherSmart manufacturing
dc.subject.otherSupply chain structure
dc.subject.otherDigital transformation
dc.subject.otherSmart manufacturing
dc.subject.otherSupply chain structure
dc.subject.otherRelational arrangement
dc.subject.otherServitization
dc.subject.otherBusiness performance
dc.titleIs digital transformation equally attractive to all manufacturers?: contextualizing the operational and customer benefits of smart manufacturingen
dc.typejournal article
dcterms.accessRightsmetadata only access
oaire.citation.endPage511
oaire.citation.issue4
oaire.citation.startPage489
oaire.citation.titleInternational Journal of Physical Distribution and Logistics Management
oaire.citation.volume53
oaire.versionVoR
Archivos
Bloque original
Mostrando 1 - 1 de 1
Miniatura
Nombre:
opazo_is_2023.pdf
Tamaño:
1.15 MB
Formato:
Adobe Portable Document Format
Descargar
Colecciones
Artículos