Corporate social responsibility (CSR) in the travel supply chain: a literature review

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dc.contributor.authorIbarnia Caspistegui, Eneko
dc.contributor.authorGaray Tamajon, Lluís
dc.contributor.authorGuevara Plaza, Antonio Jesús
dc.date.accessioned2025-10-10T08:05:03Z
dc.date.available2025-10-10T08:05:03Z
dc.date.issued2020-12-04
dc.date.updated2025-10-10T08:05:03Z
dc.description.abstractTraditional travel agencies and tour operators are recognized as relevant stakeholders in the tourism distribution chain, even though their role as transforming agents in the achievement of more sustainable tourism is beginning to be accepted. This study aims at reviewing the main topics and the most recent approaches from the academic literature in its analysis of corporate social responsibility (CSR) practices developed by these intermediaries. The work has been structured around six recurring themes in most of the studies carried out: the new intermediaries that operate on the Internet; the role of travel agencies and tour operators in tourism sustainability; the influence of the size of the company; CSR as a disruptive innovation in this sector; the potential of the sustainable tourism supply chain; and the motivations and attitudes of the managers of these businesses when they engage with responsibility. This last topic is developed in greater detail since it is closely linked to the previous ones and dictates, in most cases, the meaning and function of the sustainable performance. The conclusions show how tourism intermediaries have only just begun to develop CSR policies, and those that are committed to their implementation mostly opt for actions aimed at the environment.en
dc.identifier.citationIbarnia, E., Garay, L., & Guevara, A. (2020). Corporate social responsibility (CSR) in the travel supply chain: a literature review. Sustainability (Switzerland), 12(23), 1-21. https://doi.org/10.3390/SU122310125
dc.identifier.doi10.3390/SU122310125
dc.identifier.eissn2071-1050
dc.identifier.urihttps://hdl.handle.net/20.500.14454/3924
dc.language.isoeng
dc.publisherMDPI
dc.rights© 2020 by the authors
dc.subject.otherCorporate social responsibility
dc.subject.otherLarge corporations
dc.subject.otherMotivations
dc.subject.otherSME
dc.subject.otherSustainability
dc.subject.otherTourism intermediaries
dc.subject.otherTravel supply chain
dc.titleCorporate social responsibility (CSR) in the travel supply chain: a literature reviewen
dc.typereview article
dcterms.accessRightsopen access
oaire.citation.endPage21
oaire.citation.issue23
oaire.citation.startPage1
oaire.citation.titleSustainability (Switzerland)
oaire.citation.volume12
oaire.licenseConditionhttps://creativecommons.org/licenses/by/4.0/
oaire.versionVoR
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