Developing trust to achieve complementarity for collaborative governance: lessons from a government programme

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dc.contributor.authorCanel Crespo, María José
dc.contributor.authorBarandiarán Irastorza, Xabier
dc.contributor.authorBouckaert, Geert
dc.date.accessioned2026-01-26T09:10:34Z
dc.date.available2026-01-26T09:10:34Z
dc.date.issued2025-11-06
dc.date.updated2026-01-26T09:10:34Z
dc.description.abstractThis article examines the community as a new arena in which political–administrative relations unfold, and it investigates how, within the context of collaborative governance, the involvement of societal organizations in policymaking influences the trust-based interactions between politicians and administrators that underpin complementarity. The study is based on qualitative interviews conducted with politicians, civil servants and societal organization representatives participating in a government programme in the Basque Country (northern Spain). Our findings suggest that closer ties with citizens may shape complementary relationships between politicians and civil servants by broadening the basis for trust. More specifically, the study identifies responsiveness − alongside ability, benevolence and integrity − as a predominant trust driver that also influences the others. Perceptions of effective complementarity between politics and administration appear to hinge on responsiveness, a key vector of trustworthiness that supports and sustains collaborative governance. Points for practitioners −in collaborative governance, openness to citizens’ participation may shape perceptions of competence, benevolence and integrity; −conversely, lack of responsiveness may lead to the perception that competence, benevolence and integrity are also lacking; −a responsive administration can enhance trustworthiness; −this depends also on a constructive relationship between politicians and civil servants; and −effective collaborative governance also depends on the perception of an effective complementarity of politics and administration.en
dc.identifier.citationCanel, M. J., Barandiarán, X., & Bouckaert, G. (2025). Developing trust to achieve complementarity for collaborative governance: lessons from a government programme. International Review of Administrative Sciences. https://doi.org/10.1177/00208523251390857
dc.identifier.doi10.1177/00208523251390857
dc.identifier.eissn1461-7226
dc.identifier.issn0020-8523
dc.identifier.urihttps://hdl.handle.net/20.500.14454/4864
dc.language.isoeng
dc.publisherSAGE Publications Ltd
dc.rights© The Author(s) 2025
dc.subject.otherCollaborative governance
dc.subject.otherComplementarity
dc.subject.otherParticipation
dc.subject.otherPublic administration reforms
dc.subject.otherTrusting interactions
dc.titleDeveloping trust to achieve complementarity for collaborative governance: lessons from a government programmeen
dc.typejournal article
dcterms.accessRightsmetadata only access
oaire.citation.titleInternational Review of Administrative Sciences
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