Designing a digital environment to support the co-production of public services: balancing multiple requirements and governance concepts

Vista sencilla de ítem
dc.contributor.authorNot, Elena
dc.contributor.authorLeonardi, Chiara
dc.contributor.authorLópez de Ipiña González de Artaza, Diego
dc.contributor.authorSilva Palacios, Daniel
dc.contributor.authorSánchez Corcuera, Rubén
dc.contributor.authorKazhamiakin, Raman
dc.contributor.authorGerosa, Matteo
dc.date.accessioned2025-02-28T10:51:35Z
dc.date.available2025-02-28T10:51:35Z
dc.date.issued2024-09
dc.date.updated2025-02-28T10:51:35Z
dc.description.abstractThis paper investigates the challenges of designing a computer supported collaborative environment aimed at facilitating co-production processes, i.e., those collaborative processes between Public Administrations, private stakeholders and citizens that aim at the design of public services, their implementation, and their shared delivery to the community. We argue that, for such a digital platform, different types of socio-technical requirements should be considered, i.e., those related to governance models and associated collaboration dynamics; requirements that may emerge from the specific type of public service to design; as well as user and technical requirements common to all e-government platforms. This research informed the development and testing of a digital collaboration platform that offers guidance on how to organize a co-production initiative and a network of stakeholders, functionalities to support collaborative work, and enablers (in the form of reusable knowledge and digital resources) to perform the sequence of steps to produce a public service. The lessons learned from the iterative platform development process and a preliminary evaluation study conducted with three Public Administrations in different European countries pointed at specific functionalities that are perceived as most crucial and at different appropriation practices that depend on the organizational structure of the involved Public Administrations and related multi-stakeholder networks. The innovation that is brought about with respect to general-purpose platforms for computer supported cooperative work is represented by the operationalization of co-production processes, with step-by-step guidance and potential reuse (with adaptation) of ready to use resources and processes. Based on the results of our research, general guidelines are also proposed for the design of future digital platforms supporting co-production.en
dc.description.sponsorshipThe research described in this paper is part of the INTERLINK project (2021–2023) that receives funding from the European Commission’s Horizon 2020 Programme, within the call H2020-SC6-GOVERNANCE “Governance for the Future”, under the Grant Agreement 959201. Researchers from Deusto University are also grateful to DEUSTEK5 (IT1582-22) Basque University system’s A grade research team grant for financing the Open Access of this article. Funded by the European Unionen
dc.identifier.citationNot, E., Leonardi, C., López-De-Ipiña, D., Silva Palacios, D., Sánchez-Corcuera, R., Kazhamiakin, R., & Gerosa, M. (2024). Designing a Digital Environment to Support the Co-production of Public Services: Balancing Multiple Requirements and Governance Concepts. Digital Government: Research and Practice, 5(3). https://doi.org/10.1145/3664612
dc.identifier.doi10.1145/3664612
dc.identifier.issn2639-0175
dc.identifier.urihttps://hdl.handle.net/20.500.14454/2405
dc.language.isoeng
dc.publisherAssociation for Computing Machinery
dc.rights© 2024 Copyright held by the owner/author(s)
dc.subject.otherCo-design with public administrations
dc.subject.otherDigital collaboration environment
dc.subject.otherDigital platforms design
dc.subject.otherICT-enabled co-production
dc.subject.otherPublic services
dc.titleDesigning a digital environment to support the co-production of public services: balancing multiple requirements and governance conceptsen
dc.typejournal article
dcterms.accessRightsopen access
oaire.citation.issue3
oaire.citation.titleDigital Government: Research and Practice
oaire.citation.volume5
oaire.licenseConditionhttps://creativecommons.org/licenses/by-nd/4.0/
oaire.versionVoR
Archivos
Bloque original
Mostrando 1 - 1 de 1
Miniatura
Nombre:
not_designing_2024.pdf
Tamaño:
7.67 MB
Formato:
Adobe Portable Document Format
Descargar
Colecciones
Artículos