Information technologies and product-service innovation: the moderating role of service R&D team structure

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dc.contributor.authorVendrell Herrero, Ferrán
dc.contributor.authorBustinza Sánchez, Óscar Fernando
dc.contributor.authorOpazo Basáez, Marco
dc.date.accessioned2024-11-20T08:29:59Z
dc.date.available2024-11-20T08:29:59Z
dc.date.issued2021-05
dc.date.updated2024-11-20T08:29:59Z
dc.description.abstractDrawing on the ambidexterity and organizational design theoretical lenses this article analyzes the interplay between R&D team structure, firm's Information Technology (IT) processes deployment and innovation outcomes. The evidence presented herein upholds the importance of IT and R&D team structure for strategic decisions and to better exploiting firm's innovation capabilities. Concretely, we argue that R&D team structure (centralized vs formalized vs autonomous) moderates the relationship between IT processes and innovation because it influences the way in which IT is utilized. Considering these facts, we focus on a specific type of innovation, Product-Service Innovation (PSI), largely underexplored despite being increasingly important in modern manufacturing companies. PSI differs from other technological innovations in that it involves continuous engagement with customers and logistics. Through estimation of a Multiple-Indicators Multiple-Causes (MIMIC) model with a unique sample of 352 Manufacturing Multinational Enterprises (MMNEs), we find that customer and logistics IT processes are positively linked to higher levels of PSI and that, as hypothesized, service R&D team structure moderates this relationship. In firms with autonomous R&D teams, customer-based IT processes lead to higher PSI levels, whereas in firms with formalized R&D teams, logistics-based IT processes is conducive to higher PSI levels. IT processes are not an input of PSI in centralized service R&D teams.en
dc.identifier.citationVendrell-Herrero, F., Bustinza, O. F., & Opazo-Basaez, M. (2021). Information technologies and product-service innovation: the moderating role of service R&D team structure. Journal of Business Research, 128, 673-687. https://doi.org/10.1016/J.JBUSRES.2020.01.047
dc.identifier.doi10.1016/J.JBUSRES.2020.01.047
dc.identifier.issn0148-2963
dc.identifier.urihttps://hdl.handle.net/20.500.14454/2001
dc.language.isoeng
dc.publisherElsevier Inc.
dc.subject.otherProduct-Service Innovation
dc.subject.otherIT Processes
dc.subject.otherR&D teams
dc.subject.otherCentralization
dc.subject.otherMIMIC
dc.titleInformation technologies and product-service innovation: the moderating role of service R&D team structureen
dc.typejournal article
dcterms.accessRightsmetadata only access
oaire.citation.endPage687
oaire.citation.startPage673
oaire.citation.titleJournal of Business Research
oaire.citation.volume128
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