Examinando por Autor "Thiel-Ellul, Daniela"

Mostrando 1 - 2 de 2
  • Miniatura
    Ítem
    Connections between a tourist destination, the digital ecosystem, and ICT actors
    (Springer Nature, 2024) Alzua Sorzabal, Aurkene; Herasimovich, Volha; Guereño-Omil, Basagaitz; Thiel-Ellul, Daniela
    The tourism sector and tourist destinations are undergoing a digital transition in order to improve their resilience and competitiveness. The way in which tourist destinations address this digital transition differs, as some incorporate more technology in their ecosystem than others, giving rise to the emergence of different types of digital tourism networks. This study seeks to determine the different ways in which a tourist destination connects with a digital ecosystem, specifically focusing on the connections with ICT actors. It is based on the theoretical framework of tourism as an ecosystem. Using web crawling, network data have been compiled on 670 tourism actors and more than 36,000 websites to which they are connected through hyperlinks. The most frequently linked entities of the discovered digital ecosystem have been identified and classified (n = 447), distinguishing between 13 types of ICT actors. The results show how the online destination network has been incorporated into the digital ecosystem. The study reveals that the configuration of the digital ecosystem surrounding a tourist destination is characterised by the different levels of importance for the network of destination actors in which the ICT actors play a central role.
  • Miniatura
    Ítem
    Extended destination ecosystems in smart tourism: networking behaviours and leadership
    (Emerald group publishing LTD, 2025-12-15) Alzua Sorzabal, Aurkene ; Herasimovich, Volha ; Guereño-Omil, Basagaitz ; Thiel-Ellul, Daniela
    Purpose – This study aims to advance the understanding of tourism destination ecosystems amid smart tourism transformations by exploring an extended destination ecosystem. It focuses on its structure, integration patterns of tourism and non-tourism actors, networking behaviours, mediation engagement and ecosystem leadership. Design/methodology/approach – This study employs the digital network to examine the ecosystem’s structure and behaviours. Using databases and web crawling, it identifies 36,813 entities and analyses relationships among 1,117 key actors. Findings – Strong integration with tourism actors makes ICTactors and various institutional and socioeconomic non-tourism (ISEN) actors indispensable ecosystem components. ICT actors, mostly foreign, play a central role, with general ICT outperforming travel tech. However, prioritising ICT ties alone is insufficient for ecosystem leadership or deeper integration for tourism actors. Links to ISEN actors, alongside ICTactors, high connectivity and diverse ties are essential for leadership. Connections to other tourism actors are relevant for greater integration and mediation. Networking behaviours of destination management organisations and public bodies differed from those observed across other sectors. Practical implications – Tourism governance and management should engage actors beyond core tourism sectors to foster resilient ecosystems, while businesses aiming for greater leadership should diversify networks beyond ICT actors. Actionable recommendations are provided. Originality/value – This research introduces a novel methodological approach and expands smart tourism frameworks with empirical evidence on diverse actor integration in the extended destination ecosystem. It highlights relationships between actors’ networking behaviours, integration levels, mediation engagement and ecosystem leadership.